Introduction
Welcome to StayNiva, a Paying Guest (PG) and Hostel management application built and operated by Aura Setu ("we", "us", or "our"). This Privacy Policy describes how we collect, use, and protect your information when you use our mobile application (the "App").
By using StayNiva, you agree to the collection and use of information in accordance with this policy. If you do not agree with any terms in this policy, please do not access or use the App.
Information We Collect
To provide a functional and seamless PG/Hostel management experience, we collect information depending on your user role (Owner, Manager, Staff, or Resident/Member):
Residents Personal Info
Name, email address, phone number, PG search queries, room/bed assignment history, fee payment details, complaints submitted, and notice views.
Owners & Staff Firm Info
Name, email address, phone number, firm/business details, managed properties (PGs/Hostels), room structures, financial transactions, expense logs, and staff lists.
Media & Files
We collect and store user-uploaded files such as profile pictures, images of PG properties/rooms, and attachments associated with complaints or identity verification. These files are safely uploaded and hosted on Firebase Storage.
App Permissions Required
StayNiva requires specific device permissions to enable core functionalities. These permissions are requested only when needed:
Camera & Photos
Allows you to capture or pick images from your gallery to set profile pictures, add property photos, upload room details, or attach supporting images to complaints.
Notifications
Enables the App to deliver push notifications for critical updates, including notice board alerts, new bookings, fee payment receipts, and complaint status updates.
How We Use Your Data
We use the collected information to operate, maintain, and improve the App's services. Specifically, your data is used for:
- Creating and managing user accounts securely.
- Handling role-based dashboards (Owner, Manager, Staff, and Resident access controls).
- Facilitating the search, selection, and booking of PG rooms and beds.
- Tracking monthly PG fee structures, invoice generation, and expense management.
- Managing notice boards and routing notifications to relevant users.
- Logging and resolving complaints filed by residents.
Data Deletion & Account Erasure Policy
We respect your right to control your data. In compliance with Google Play Store policies, we provide a transparent way to request the complete deletion of your account and all associated personal information.
When any user (owner, manager, staff, or member) requests account deletion, a deletion request is logged. Once approved by a Super Admin, all associated personal profiles, financial logs, property firms, and media assets will be permanently erased from our active database systems within 7 days.
Want to Delete Your Account?
You can request account deletion at any time directly through your profile settings page in the App, or by clicking the button below to send us a deletion request email. Your account will be queued for permanent erasure within 7 days of approval.
Request Data DeletionData Security
We implement a variety of security measures to maintain the safety of your personal information. All communications between the App and Firebase servers are encrypted in transit using Transport Layer Security (TLS/SSL). While we take extreme measures to safeguard your information, no method of transmission over the internet or cloud storage is 100% secure, and we cannot guarantee absolute security.
Contact Information
If you have any questions or suggestions regarding this Privacy Policy, or if you would like to request data deletion manually, please contact us at: